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The Consumer, Health and Food Executive Agency
Conception of training material The maximum speed of a fleet is that of the slowest ship

case-chafea-01

The main challenge, when conceiving decentralised training materials, is to make sure that all trainees reach the same level of competence: this is a vital point if you want a network to increase its performance.

Where things become complicated is when you need to deal with a variety of situations, resources and cultures. What to do when addressing a group which includes beginners and experts alike?

Our methodology is as simple as it is effective… simple as ABC:

  • Audit: assess the individual level of performance (KPIs).
  • Benchmark: setting the minimum level of expectations for each KPI, and developing KPI-based training material.
  • Consolidate: control and evaluate individual and collective performance.

This methodology has been successfully implemented for the European Consumer Centres: a network of 30 national organisations from the whole of the EU, Norway and Iceland. For the ECCs, we have been designing a series of training modules based on topical webinars with the purpose of equipping the Centres with the adequate level of competence in the fields of communication and quality.